Front Line Services

We assess your service in terms of customer satisfaction and value for money. Delivering the right levels of service to your customers with limited resources requires innovative ways of working in order to keep waiting lists at a minimum and manage your valuable community equipment in circulation. We assess your working model and transform it to provide more with the same resources.

We can evaluate your fleet requirements in terms of size and profile. We can identify opportunity to rationalise and how service redesign can allow this to happen. We often assess vehicle renewal plans in terms of timing, sourcing options and to meet Environmental aspirations. We also assess and lead change in fleet maintenance strategy and performance of the workshop.

Our work includes all aspects of grounds, parks and street-scape management, maintenance regimes, income opportunities, development of partnerships, performance improvements, scheduling and organisation in this wide ranging service area.

Our people are skilled operators in all areas of waste collection including re-cycling, green and trade waste and understand the challenges of implementing new protocols. You may also need support establishing effective disposal arrangements or street cleaning routines.

We can support you to make improvements to your cemeteries and crematoria operations and make the best use of the assets at your disposal. Typically this may be from improving your commercial approach or assisting you to seek private investment and support.

We make improvements to front-line maintenance operations through better productivity, purchasing and process. We can also support you in developing your maintenance strategy and assessing the best operating model to meet your requirements.

Driving performance culture, identifying performance expectations and putting in place the leadership and processes to make it happen.

Re-design of your organisation, spans of control, capabilities and then supporting you to implement through agreement and then all the key steps and protocols.

In these times of austerity you may wish to explore adaptation of specifications or policy for service levels, we can outline options for your consideration.

Workforce productivity is driven by effective rosters, resource patterns, use of agency staffing and flexible working. We bring this together into a workforce plan and can deliver these changes for you.

Adapting process and culture to ensure customers are managed and contract suppliers deliver the best possible value.

We deliver Innovative procurement initiatives, market engagement and development and ensure that contracts are fit for purpose.

We are continually working with high performing councils and therefore at the cutting edge of innovation and technology available to support your operations.