Helping Local Authorities dramatically improve the cost and effectiveness of their passenger transport services.
What do we mean by?
Education Transport
Special Educational Needs – transport arranged for passengers with moderate to high needs usually in receipt of an Education, Health & Care Plan, usually in taxis, minibuses and wheelchair accessible vehicles
Mainstream – transport arranged for school attenders of all ages usually in small buses, large buses and on the public transport network
Social Care Transport
Looked After Children – transport other than for education purposes provided for children who are fostered or looked after by the Council which may be for contact visitation or other purposes
Respite – transport for children usually with special needs to and from respite centres and usually overnight or at weekends
Adult clients – transport for adult social care clients either with a disability or because of their age usually to day centres, activity centres or community activities
Community Transport
Transport provided by community transport organisations or by the Council usually on a ‘not for profit’ or social enterprise basis and sometimes underpinned by Council grants
Transport provided may be for a number of purposes but will usually be for cases of social, physical or geographical isolation but also increasingly underpinned by commercial activity
Commercial bus network
Transport provided via the local bus network
Primarily this will be where some form of subsidisation is given by the Council for services provided which otherwise would not be profitable for the bus company to run
Staff Travel
Travel undertaken by Council staff in their own vehicles for which a mileage rate and / or an essential user rate is offered
Travel undertaken in pool or hire vehicles whilst on Council business
What do we do?
Review Policy
Review home to school transport eligibility policies and ascertain potential to change and move to an emphasis on travel assistance rather than transport
Review social care policies concerning eligibility to transport and propose new policy where they do not exist, move to an emphasis on travel assistance rather than transport
Review bus subsidy policy including strategic fit with Council priorities, does the policy support provision of transport at the times and places and at the cost that the Council requires?
Review or suggest a staff travel policy to require that the most appropriate form of transport is used for any given situation
Manage Demand
Particularly for education and social care understand whether the existing eligibility policies are being fully adhered to
Do all stakeholders in the process understand the eligibility criteria and more importantly understand the costs involved in agreeing eligibility
Manage the process of eligibility review and appeal effectively
Innovative fulfilment
Offer travel assistance rather than just transport
All forms of assistance with travelling should be considered including, travel training for walking, bus or train travel, cycle schemes and walking buses and where economically viable personal transport budgets before consideration of more expensive forms of transport
For staff travel ensure that pool or hire cars are available for journeys where it makes economic sense to use them
Improve routing and logistics
Where the Council provides transport:
Undertake a fundamental review of the logistical effectiveness of those routes taking account of the special nature of the passengers
Consult and communicate changes and implement a new set of more logical routes where amalgamations of certain routes and tender of new routes will be necessary
Manage costs of supply
Where the initial review recognises that costs per passenger are too high, move to a new and innovative procurement method, igniting interest in the whole marketplace and ensuring very effective competition
Bulk purchase pool cars and hire car capacity to obtain best price
Integrate structures
Bringing together transport delivery functions in to a coherent integrated transport unit with full overview of all internal and external resources and all transport requirements across times of the day and days of the week
Understand the extent to which any internal resources can assist in getting better value for money from bus subsidy budget
Encourage community transport to become more commercial instead of relying on grant monies
Manage pool cars and pool car booking, understanding demand profile and potential for use across the rest of the transport operation
Introduce IT systems that underpin delivery
Create Sustainability
Throughout all of this work alongside the transport team(s), coaching, mentoring and demonstrating by experience to develop staff effectively
Recognise and develop particularly talented individuals
Ensure processes are documented and understood
Formalise team communications
Introduce a culture of performance and cost consciousness
Underpin with adequate and regular training programmes